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Commitments

Our commitments.
In writing.

Trust doesn't start with a beautiful site. It starts with a clear contract. These rules apply to every project, and we write them into your offer.

01Fixed price

The price in your offer is the price you pay. Any change in scope is confirmed in writing before we do the work.

02Launch date in the contract

We agree the launch date at the start and write it into the contract, together with what we need from you to meet it.

03You own everything

Domain, hosting and every account are in your name from day one. Rights to the final work pass to you on payment.

04Contract, NDA and GDPR

Every project has a written contract. On request we sign an NDA and a data processing agreement.

05Senior people only

The people you meet on the first call work on your project until the end.

06Fixes at no charge

Bugs we caused are fixed free of charge for 90 days after launch.

Payments

40% at the start, 40% when you approve the design and 20% at launch. Monthly plans are billed monthly with no lock-in, except the Partner plan.

What we need from you
  • One contact person who can make decisions
  • Content and photos by the agreed date
  • Feedback within 3 working days
  • Access to your domain and existing accounts
Security & data

Where possible we host in the EU. Every account uses two-factor sign-in, backups run daily, and we hand over or close our access when the project ends.

When something goes wrong

We tell you straight away, explain what happened and propose a fix. If a delay is on our side, we finish the work at no extra cost.

We put all of this in your offer.

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